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We are a world-class company with an aspiration of becoming the best integrated energy business in the world.

We seek to generate 10,000 MW of power per day, plant 1 billion trees and have 20 million solar retail customers.

    Frequently Asked Questions

    What type of warranty is on the product?

    You have excellent warranties on our SHS kits. 2 years for the Kits, 2 years for the batteries. Within this period PriVida will replace any bad products with factory defects. Nevertheless, the batteries are lithium Ion and can last 5 years! The panels can also last 25years!

    How many hours of charge can I get from the 50-watt SHS kits

    The 50-watt Kit. It can power 4 LED lamps with total 16watt capacity for 9 hours.

    1 DC 15w fan for 9.6 hours

    1 DC TV 20w for 7.2 hours

    How many hours of charge can I get from the 60-watt SHS kits

    The 60-watt Kit. It can power 4 LED lamps with total 16watt capacity for 13 hours.

    1 DC 15w fan for 14.4 hours

    1 DC TV 20w for 10.8 hours

    How many hours of charge can I get from the 80-watt SHS kits

    The 80-watt Kit. It can power 4 LED lamps with total 16watt capacity for 18 hours.

    1 DC 15w fan for 19.2 hours

    1 DC TV 20w for 14.4 hours

    How many hours of charge can I get from the 200-watt SHS kits

    The200-watt Kit. It can power 4 LED lamps with total 16watt capacity for 40 hours.

    1 DC 15w fan for 43.2 hours

    1 DC TV 20w for 32.4 hours

    Can the product charge on a cloudy day?

    Yes. Even in cloudy days our Venus SHS kits can still charge. However, for optimum performance the ideal conditions are sunny days, and the solar panels should be kept in a place without shade or cover from the sun.

    How does the pay as you go (PAYG) system work

    Our PAYG system is designed to make life easy for you. The system will come on only when you have recharged the system by making payment via various designated payment platforms. Once payment has been made, you will receive a code. You can then punch this code into the system at the back where you have a number panel to punch the code. Once the code has been punched in, the system will come alive! You can then enjoy clean, noiseless energy for the period purchased

    How much is the monthly energy purchase rate

    The minimum is N4,000 per month for the 50-watt SHS kit.

    N5,000 for the 60w SHS Kit

    N7,000 for the 80w SHS Kit

    N12,000 for the 200w SHS Kit

    Where can I make payments for the energy purchased

    You can make payments as follows:

    1. Via your bank payment platform,
    2. Via Paystack platform, using your ATM card or your bank account.
    3. Via your bank USSD code
    4. Via first bank money Agents across the country
    If I need support for the installation who can help

    We have installers who can install the product in your house or business premises. They can be reached on:

    Mobile: 080xxxxxxxx

    Whatsapp: 090xxxxxxxxx

    Email: support@prividaenergy.com

    What type of after sale support is available

    We have a dedicated aftersales team and can be reached as follows:

    Mobile: 080xxxxxxxx

    Whatsapp: 090xxxxxxxxx

    Email: support@prividaenergy.com

    Can I maintain my solar panel?

    You can clean the solar panel with a clean cloth and water. Please DO NOT use any chemical to clean the panel. If you need support kindly call out support lines and channels

    Should I open my Kit if there is aa minor issue?

    The Kit MUST NEVER be opened. Only our authorised technicians are allowed to open the product and that can only happen in our engineering office. If you have any issue call our support lines or agents. Tempering with the voids the warranty and is a breach of agreement

    How can I get DC accessories

    PriVida has excellent DC equipment and accessories. You can get them on our marketplace on our website

    Can I be a sales agent

    Yes. You can connect with us at:

    Mobile: 080xxxxxxxx

    Whatsapp: 090xxxxxxxxx

    Email: support@prividaenergy.com

    If I don’t have a smart phone or internet access can I still purchase energy for my kit

    Yes indeed. We have available USSD codes you can use from any type of phone and you don’t need to have internet access. Use the following code string:

    XXXXXXXXXXXX

    You can also go to your nearest 1st Bank Money agent to make payment for your energy purchase

    Can I buy more than 1 month energy supply

    Yes. You can buy as many months of energy as you want

    When can this SHS kit become mine?

    After making consistent payments for 36 months, the system will be unlocked permanently, and ownership transferred to you

    If I want to buy the product outright without making monthly payments for energy, can I?

    Yes, you can. Once you make the full purchase, we can unlock the system for you.

    Can I use more than one SHS in my house

    Yes indeed. You can decide to have 1 50w SHS kit in each room in your house.

    You can use any of the SHS Kit to power your security lights in your office or compound depending on the number of lights.

    You can be as creative as you want, and our system will serve your needs

    Can I give this as a gift to family

    Absolutely. You can give any of our SHS kits as a gift to your parents, family, friends, small business owner etc.

    This is an excellent gift that can light up the lives of anyone you give it to!

    Can I buy and send energy for anyone with the SHS kit

    Yes, you can! You can buy as much energy as you desire and send the code to your loved ones or whomever you want to send the code to.

    You just need the SHS ID of the person and you can pay for energy using all available platforms that we have provided, and a code will be generated.

    Surprise the person with the code and see their face light up!